Frequently Asked Questions
What is the general Booking process?
You book online at the tour infomation page. Click
to see the general online booking process.
Once you have selected the arrangements you would like, you must complete the details on the website, including the payment details. Every booking is fully confirmed before you receive a final confirmation and before your credit card is charged. We will send you two emails within 24 hours, if not immediately (Note: a TravelToe "Welcome" email is also sometimes sent to new customers):
(1) the First email will state that your "TravelToe Booking is Being Processed" and (2) the Second email provides Confirmation of the booking with the voucher information ("Your TravelToe Booking has been Confirmed"). If we cannot confirm the booking, then the second email will say that the booking cannot be confirmed. If we are unable to accept your booking we shall not process your payment.
The second email will include a link to view you voucher. You should print this voucher and bring it on the trip with you. The voucher is like a ticket.
What are the cancellation rules for these bookings?
Each tour or pass can have a different cancellation policy. Please read the cancellation policy found in the Terms and Conditions on the bottom of the TravelToe tour pages. Simply click on the link Terms and Conditions and read through the information to find the points you need.
Can you check availability for me?
All of our products are "live", so if a product is listed with an available travel date shown on the calendar, generally this means there is availability. However, availability is not fully checked until the tour booking is processed. Availability cannot be automatically checked prior to processing your reservation request.
I am travelling in a group - do you cater for groups and/or have a group discount program?
TravelToe accepts a maximum of 9 passengers per booking at one time online. For large groups of 10 or more please contact us.
How do I view my voucher link?
You can click on the link and the voucher should open in a new window. If not, then you can copy and paste the link into
your browser web address. If you are unsure how to copy and paste a website link, here are 5 easy steps to help you:
1. With your mouse, highlight the ENTIRE web address to be copied
2. Select the EDIT menu and choose COPY
3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit
4. Select the EDIT menu and choose PASTE
5. Now hit ENTER on your keyboard to take you to the web address
I have not received any emails from you after booking
You should have immediately received an email from us after booking saying that your TravelToe Booking is being Processed. Some reasons you may not see this email are:
The email is in your "junk" or "bulk" or "spam" mail folder.
You entered the wrong or misspelled email.
Your mailbox is full.
Some email internet providers can mark general booking emails such as those sent from TravelToe as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.
You may also login at any time to www.TravelToe.com to check your order. If you still do not see your confirmation voucher, please contact us: orders@TravelToe.com
How do I change the currency?
On the top right column there are different currency options. If your currency is not listed, just use the default EURO or USD.
Can I book this when I get there?
TravelToe products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the TravelToe tours and products are only offered online through TravelToe, and can be sold out early.
What languages are available for the tours?
All of the tours and services provided by TravelToe are available in English. If another language is available, this may be mentioned in the tour / activity description and pricing information.
Are there any discounts for Seniors, Children, Military Personnel, AAA or other groups?
Some tours and passes do have discounts for children and infants. If it does, this would be shown on the Tour information page with the prices. Unfortunately, TravelToe cannot offer any discounts other than those stated on the tour information page.
Can you send me a brochure?
Our tour information pages are electronic and are only displayed on the web. You should find all the information you need about your desired travel product on these tour information pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact the TravelToe Customer Service team via email.
I would like a quote for a travel product
You can receive a quote for any TravelToe products online at any time that suits you. Simple follow the instructions to book, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date. The price shown is the final price, no extra taxes or VAT is added.
Can I cancel, change or amend my booking?
Most Day tours can be cancelled with a 3 days notice. Although some products cannot be cancelled. Please read through the Terms and Conditions located at the bottom of each tour information pages. Simple changes are usually accommodated; however, not all bookings can be changed, especially the date of use.
If you decide to proceed with the cancellation or amendment request, please contact TravelToe Customer Service (including the TravelToe Booking order number) and specific details of your request, and we will be able to advise of any change requests or cancellation charges.
What happens if it rains, or if the tour is canceled?
Unless the weather directly affects the travel service you have booked, all travel services will operate as scheduled. In the case where a local operator cancels a tour on the day, please notify TravelToe Customer Service via email, including your tour details and TravelToe Booking Order number, and we will process monies due back to you accordingly.
I am an agent, can I get an agent discount? Are there Industry discounts of any kind?
Travel Industry agents and travel related websites are welcome to sign-up for our affiliate system. You can book for your customer or have your customer book directly. More information can be found in our affiliate center.
I do not have or own a credit card, how do I book?
TravelToe is a complete online travel company and uses a completely secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card. TravelToe uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. We also accept payments by PayPal. If you wish to pay by PayPal, then please contact us for instructions.
I keep getting a message saying my "cart is empty" when I try to book
This is a problem we sometimes see with some browsers in certain situations. Please try to clear your cookies and start again. Another easy solution is to use a different browser such as Google chrome (www.google.com/chrome) or Mozilla Firefox (www.mozilla.com).
I am still unsure about one thing?
For additional questions regarding TravelToe products, or anything, please contact us at: TravelToe.